Had issue…..their outstanding service saved the day!

This is an updated with upgraded rating due to outstanding service.
Product seemed interesting. There was a special edition that interested me, which was 11.99. I selected the item to purchase it and the app provided an option for a 1 year subscription for 59.99. I decided for the subscription. Result, I get the subscription, but not the special edition, which I still need to buy for 11.99.

I did not question the content, but the app.

Result: Pixelmags Support responded in 48 hours (not immediate, but not critical). All I can say is outstanding service. "M" (Ill not mention the persons name not being sure I should or not) was great. We had daily exchanges on my problem and in the end, I got what I initially expected….plus a very good feeling that they are on the ball to try and take care of customer satisfaction.

Mission accomplished…I am a happy customer. Score could be a 5, but the snag is still a fact.

Engage with confidence!

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